The Jamaica National (JN) Group is deepening its investment in, and deployment of, technology to improve services to its members and employees, while increase operational efficiency.

In the past year the JN Group has been deploying additional Smart ATMs and implementing a queue management system to manage inflows and service delivery in its bank branches.

The group has also introduced virtual appointment systems to manage overseas members and its JN Fund Managers clients, and has been busy digitalising its operations to automate several processes, including credit decisions.

It is also working to establish a single process of on-boarding members to make access to products and services across its group of companies seamless.

http://www.jamaicaobserver.com/news/jn-group-expects-big-results-from-tech-investment_213002