Transformation integral to future of retail banking — Scotia’s Perrin Gayle

With approximately 25 per cent of its branches in digital model as of May 31, Scotiabank senior vice-president for Retail Banking, Perrin Gayle is optimistic about the industry-wide movement towards increased digital operations.

Gayle, who has worn many ‘hats’ in the financial industry across multiple jurisdictions, including the Caribbean and North America, says the digital move will reap rewards for customers while driving the overall efficiency of financial institutions.

These changes also align with the long-term vision of Scotiabank to transition from a transactional focus in branches to one which allows for deepening the relationship with our customers and focusing on their financial well-being.

https://www.jamaicaobserver.com/sunday-finance/transformation-integral-to-future-of-retail-banking-scotia-s-perrin-gayle_223589?profile=1056