Dear Claudienne,
My Toyota RV4 met in an accident with a truck on the afternoon of November 27, 2019 on the Marcus Garvey highway in Kingston.

I made a report on the accident immediately at the Hunt’s Bay police station, and although the driver of the truck took responsibility for the accident, he did not report the mishap to the police until several days later.

I am insured with Advantage General Insurance Company (AGIC) and informed their Mandeville branch of the accident on November 29, 2019. The truck involved in the accident was insured with General Accident.

Since the date of my initial report of the accident, I have contacted the AGIC claims department in Mandeville on several occasions. Each time I contacted the claims department they promised to contact me in two weeks. However, they never called me and when I again called them, they again promised to call me back in two weeks

https://www.jamaicaobserver.com/sunday-finance/dealing-with-the-ticklish-matter-of-an-insurance-claim_224638?profile=1056