Sagicor Life Jamaica (SLJ) , in another first of its kind move, has added tele-underwriting to its line of digital products. The introduction of the service is aimed at bolstering operations within its insurance business.
Following a pilot launch of the project last month, a full roll-out of the service is to come on stream by tomorrow (Monday, July 5). A project which the company said forms part of its commitment to innovation and digitisation as it seeks to set a new standard for service delivery across the industry.
According to Audrey Flowers Clarke, vice-president in charge of Insurance Operations at Sagicor Life, the new tele-underwriting service will allow underwriters to forge greater interactions with new and existing clients.
“Our underwriters arrange telephone consultations to retrieve necessary information for the underwriting process. They also clarify inconsistent or vague information on application forms as a value-added service to our clients,” she said.
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