SENIOR managers at NCB Financial Group have come under fire from the financial conglomerate’s Chairman Michael Lee-Chin to improve customer service at the entity in the aftermath of a video last week in which a customer expressed dissatisfaction and encouraged Jamaicans to withdraw money from the bank.

The video, which has since been deleted from social media, was posted by a St Mary businesswoman with the title NCB count your days. It documents her making a purchase amounting to $250,000 in June, that was thought to have been declined, but checks after showed it actually went through. The businesswoman said in the video that she had been trying unsuccessfully since then to have her funds returned, without success, until she made a video about the situation.

“Last Wednesday a video was on social media that went viral, and it was very offensive to what I envisioned NCB to be but it is common to what I have been hearing about customer service at NCB. It’s a big complaint,” Lee-Chin told the Jamaica Observer.

The NCB chairman, who has been on a campaign to change the image of the bank in the eyes of Jamaicans, said what the businesswoman documented “is not what I envision NCB to be, which is a citadel on the hill”.

https://www.jamaicaobserver.com/business/fix-it-5/