THE smiles are broader these days in the corridors of the Consumer Affairs Commission (CAC) after its Protection Tribunal awarded a client $7.6 million, the largest-ever compensation granted by the watchdog body.
Consumer activist Vernon Derby, host of Nationwide Radio‘s At Your Service programme, reported the award on his Bark di Trute blog Friday, saying “this is an exciting story for consumers”, because “consumers oftentimes complain that they do not have an organisation to defend then”.
Sacha-Gaye Russell, legal Officer at the CAC, said the award was made as a result of the consumer entering into a contract with a used car dealership to purchase a vehicle for the sum $5.4 million.
Russell did not name the consumer or the used car dealership, saying only that numerous issues had occurred after the purchase which led the consumer to seek the assessment services of a motor loss adjusting and motor appraisal company.
“The loss adjustors concluded that the vehicle had met in a heavy collision in Japan, and sections of the vehicle were evidently refinished,” said Russell. “The consumer was also informed that there was an issue with the odometer reading, and that data trouble codes were observed in the vehicle’s fault memory.
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