Consumer Affairs Commission (CAC) Chairman, Kent Gammon, addresses journalists at the CAC’s quarterly media briefing at the Ministry of Industry, Commerce, Agriculture and Fisheries, in New Kingston, on July 5. (Photo: JIS)
KINGSTON, Jamaica (JIS) – Approximately $16.8 million of the $21.5 million in compensation and refunds secured by the Consumer Affairs Commission (CAC) during 2016/17 was obtained on behalf of consumers in Kingston, St Andrew and St James.
This, according to CAC Chairman, Kent Gammon, was 78 per cent of the total sum secured for the 1,377 complaints resolved from 1,453 handled over the period, representing a resolution rate of 87.89 per cent.
He was speaking at the CAC’s quarterly media briefing at the Ministry of Industry, Commerce, Agriculture and Fisheries in New Kingston today.
Gammon said St Andrew, St Catherine and Kingston accounted for most of the 1,453 complaints received.
St Andrew, he indicated, accounted for 27.44 per cent; St Catherine, 20.58 per cent; and Kingston, 16.63 per cent.
Gammon said an analysis of the categories for which complaints were filed with the CAC showed electrical equipment and appliances accounting for 30.28 per cent; utilities, 14.53 per cent; and other services, 12.01 per cent.
Additionally, he said the top-three complaint categories for which refunds and compensation were secured were automotive, 73 per cent; appliances and electronic items, eight per cent and household fixtures, 3.97 per cent.
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