Are Insurance Consumers Being Treated Fairly? (Part 2)

Published: Sunday | January 25, 2015.  Cedric E. Stephens, Contributor

QUESTION: Are there any local or international best practices that speak to how insurance customers are to be treated generally, and more specifically, how claims are to be dealt with (by insurance companies)?

– D.H.L., Kingston 7

INSURANCE HELPLINE: Today’s article is the second in a two-part series. Last week’s article examined the local regulatory framework. Are insurance customers being treated fairly? That question was posed against the background of a reader’s enquiry and the International Association of Insurance Supervisors (IAIS) Insurance Core Principle 19: Conduct of Business.