Published: Sunday | February 15, 2015. Cedric Stephens, Contributor
I will use today’s column to discuss an email that I received from the head of an insurance company. The message he conveys is of importance to insurance consumers, his company’s customers and to the insurance market as a whole, even though we agreed that I would not to disclose his identity or the name of the company that he leads.
There are two things that I particularly like about the information that is shared. The first is that the board of directors and top management of the company recognise that there is a need to improve the company’s claims management process in order to enhance the experiences of customers. Nothing happens in a company without the approval of these two important groups. So, with their backing, I suppose, something is bound to happen.
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