EPSTEIN…The goal is to make work from home a big part of the sector going forward. It was rough to put 80 per cent of 2,100 people into remote working, and settling them once they got home

Consul for the Jamaica Promotions Corporation’s (Jampro) North American Regional Office Vivion Scully projects that the country is poised for even further growth in the business process outsourcing (BPO) sector in 2021.

“At the start of 2020, companies in the sector employed over 40,000 people, servicing international clients and customers across the globe. Now amid COVID-19 and the increased demand of contact centre outsource services, we are poised for more growth in 2021,” Scully stated during a recent Jampro webinar.

According to him, this is credited to the island’s telecoms infrastructure, energy investments, and government support.

http://www.jamaicaobserver.com/sunday-finance/jamaica-poised-for-more-growth-in-the-bpo-sector-jampro-while-bpo-owners-say-it-was-challenging-to-get-work-at-home-started_201352