Dear Claudienne

In an accident on June 5, 2019, I almost lost my life, and my car — a Mazda Premacy — was totally written off.

I immediately informed the broker of the insurance company with which the vehicle was comprehensively insured.

I also reported the accident to the TIP Friendly Society from which I had borrowed money to buy the car.

When I checked with the broker in August, two months later, to find out the status of the claim, I was told that I would have to submit an invoice to repair the vehicle. I then gave the broker the documents.

However, in September 2019, the broker called and said that I had not responded to the request they had sent to my credit union, TIP.

http://www.jamaicaobserver.com/sunday-finance/missing-car-title-slows-insurance-claim_191296